filophys.com.au

From anywhere in Australia
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Service · Telehealth

Video physiotherapy from anywhere.

Secure video consultations for assessment, education, exercise prescription, and follow-up. Ideal for regional patients, busy schedules, or ongoing reviews where in-person isn't necessary.

  • From anywhere in Australia — no travel needed
  • Secure, encrypted video platform
  • Same evidence-based assessment & treatment
What's included

Genuine clinical care, delivered over video

Telehealth isn't a watered-down version of physio — research shows video consultations are highly effective for many musculoskeletal and movement conditions. Here's what every session includes.

45-minute consultation

Unhurried session time for full history, assessment, and a clear treatment plan — same depth as in-person.

Secure video platform

End-to-end encrypted video — privacy compliant. No app downloads required, just a click on a secure link.

Guided self-assessment

Emil walks you through specific movement tests over video — capturing the same clinical info as a hands-on assessment.

Personalised exercise plan

Tailored exercise prescription with video demos — practised together on the call so technique is correct from day one.

Written summary & resources

After each session you receive a written plan, exercise instructions, and any educational resources discussed during the consult.

Tax invoice for claiming

Most major private health funds reimburse telehealth physio. Your tax invoice supports straightforward online claiming.

Not all conditions suit telehealth. If hands-on treatment is essential for your situation, Emil will say so during your initial chat — and recommend mobile or in-clinic instead.

See how it works →
How it works

From booking to follow-up care

Four straightforward steps. No app downloads, no portal logins — just a secure video link and a clear plan.

01
Book

Send a booking message

Email Emil with your condition, location, and preferred consult times. He'll confirm availability within 24 hours.

02
Setup

Receive your video link

A secure video link arrives by email — no app required. Test it in advance if you want; works on any modern device.

03
Consult

45-minute video session

Full assessment, guided movement tests, treatment plan, and exercise prescription — all from your space.

04
Follow up

Written plan emailed

After your session, you receive a clear written summary, exercise instructions, and a tax invoice for claiming.

Who it's for

Telehealth works brilliantly for some — not for others

An honest look at when video consults make sense, and when in-person care is the better call. Emil will recommend the right option during your initial chat.

Ideal for

When telehealth shines

  • Regional & rural patients — anywhere in Australia, no travel barrier
  • Follow-up reviews — checking exercise progress and adjusting plans
  • Education-heavy conditions — chronic pain, OA self-management
  • Exercise prescription & progression — guided practice over video
  • Busy schedules — fits into a lunch break or between meetings
  • Second opinions — review of imaging or another clinician's plan
  • Reduced mobility & transport challenges — without needing in-home visits
Less suited for

When in-person is better

  • Conditions needing hands-on treatment — manual therapy, joint mobilisation
  • Acute injuries — recent sprains, strains, or post-surgical assessment
  • Complex balance assessments — needing physical safety supervision
  • Equipment-led rehabilitation — gym-based progressive strengthening
  • Vestibular & dizziness conditions where positional testing is needed
  • Limited internet or device access — mobile or in-clinic preferred

Honest recommendations. If your situation isn't suited to telehealth, Emil will say so during your initial enquiry and recommend mobile or in-clinic instead — even if that means we don't book a consult.

What you'll need

Simple to set up, nothing technical required

If you can join a Zoom call or watch a YouTube video, you have everything you need for a telehealth physio session. Emil uses a privacy-compliant video platform that opens in your browser — no account creation, no app downloads.

Just click your video link a couple of minutes before your appointment, allow camera and microphone access, and Emil will join when it's time.

Setup checklist

A short list of essentials

A device with camera & microphone
Smartphone, tablet, laptop, or desktop with webcam — anything modern works.
Stable internet connection
Standard home broadband or 4G/5G works fine. Aim for 1+ Mbps upload speed.
A quiet, private space
Somewhere you can speak openly about your health without interruption.
Room to move (about 2m × 2m)
Enough floor space to perform basic movement assessments — Emil will guide you through them.
5 minutes before the consult
Click your link a few minutes early to test your camera, mic, and speakers.

Pro tip: Set your device up roughly waist-high so Emil can see your full body when you stand back to perform movement tests. A propped-up phone or laptop on a desk works perfectly.

Telehealth FAQ

Common questions about video physio

Effectiveness, privacy, claiming, and what happens if telehealth isn't right for you.

Q. Is telehealth physio actually as effective as in-person?
For many conditions — particularly those that benefit from education, exercise prescription, and self-management — research shows telehealth produces equivalent outcomes to in-person care. For conditions requiring hands-on treatment or detailed physical assessment, in-person is often better. Emil will be honest about which category your situation falls into.
Q. Can I claim telehealth physio through my private health fund?
Most major Australian private health funds now offer rebates for telehealth physiotherapy, although coverage varies by fund and policy. Emil issues a tax invoice after each session for online claiming. HICAPS instant claiming is not available for telehealth — only in-clinic appointments support that.
Q. Is the video platform secure and private?
Yes — Emil uses a privacy-compliant video platform with end-to-end encryption, designed specifically for healthcare consultations. Sessions aren't recorded, and your information is handled in line with Australian Privacy Principles and AHPRA's healthcare requirements.
Q. Do I need to download an app or create an account?
No. The video link Emil sends you opens directly in your web browser — Chrome, Safari, Firefox, or Edge all work. No app downloads, no accounts to create, no portals to log into. Just click the link and you're in.
Q. What if Emil decides telehealth isn't suitable for me?
If at any point — during your booking enquiry or partway through a session — Emil determines that your condition would be better managed with in-person care, he'll say so directly. You'll be offered a switch to mobile or in-clinic, and any unused portion of an already-booked session will be discussed transparently.
Q. Can I do telehealth from outside Canberra or interstate?
Yes — telehealth physio is available to patients anywhere in Australia. As an AHPRA-registered physiotherapist, Emil can consult with patients in any state or territory.
Q. What happens if my internet drops out mid-session?
If the video drops out, just refresh the link and rejoin — Emil will be there. If the connection is unworkable, he'll switch to a phone call to complete the session, and you'll receive your written plan and resources by email afterwards as usual.
Q. Can I mix telehealth with mobile or in-clinic visits?
Absolutely. Many patients book an initial in-person consult (mobile or in-clinic) for the thorough hands-on assessment, then use telehealth for follow-up reviews and exercise progression. This often combines the best of both — Emil will help you plan the right mix.
Anywhere in Australia

Book a telehealth consult from your space

Send Emil a quick message describing your situation. He'll confirm whether telehealth fits — or recommend mobile or in-clinic if not.

Anywhere in Australia
Secure encrypted video
Most health funds accepted
No app required